Powerful Features
Discover everything Central Tickets has to offer - from advanced multi-tenant architecture to seamless API integrations.
Core Features
Everything you need to manage support tickets efficiently across multiple organizations
Multi-Tenant Architecture
Complete isolation between organizations with dedicated subdomains, databases, and configurations. Each tenant operates independently with full data security.
- Isolated user management
- Custom branding per tenant
- Dedicated SMTP settings
Advanced Access Control
Comprehensive role-based permissions with Master, Admin, Agent, and User roles. Granular control over who can access what within each tenant.
- Master: System-wide admin
- Admin: Tenant management
- Agent: Ticket handling
Smart Ticket Management
Intelligent ticket system with priority levels, status tracking, agent assignment, and threaded conversations. Never lose track of customer issues.
- Priority classification
- Status workflow
- Agent assignment
Real-Time Analytics
Comprehensive dashboards with interactive charts, filtering capabilities, and real-time updates. Make data-driven decisions with ease.
- Interactive charts
- Advanced filtering
- Performance metrics
Powerful API
RESTful API with comprehensive endpoints for tickets, users, and integrations. Build custom workflows and connect with your existing tools.
- RESTful endpoints
- Authentication tokens
- Webhook support
Smart Notifications
Intelligent email notifications with tenant-specific SMTP, customizable templates, and user preference controls. Keep everyone informed.
- Custom SMTP per tenant
- Template customization
- User preferences
Advanced Capabilities
Enterprise-grade features that scale with your business and simplify complex workflows
Seamless Authentication
External authentication flow allows users to sign in through your existing systems. Encrypted tokens with 2-minute TTL ensure top-tier security.
Learn about auth flowIntegration Hub
Download pre-built examples for HTML, JavaScript, PHP, Python, and WordPress. Get your ticket system running in less than 30 minutes.
Explore the hubAdvanced User Management
Comprehensive user profiles with search functionality, status management, and detailed information. Manage your team efficiently.
Custom Branding
White-label solution with custom logos, domains, and email templates. Make Central Tickets feel like your own brand.
Technical Excellence
Built with modern technologies and enterprise-grade infrastructure for maximum reliability
Enterprise Security
Bank-level security with encrypted data, secure authentication, and comprehensive audit logging.
Lightning Fast
Optimized architecture with Redis caching, background job processing, and efficient queries.
Highly Scalable
Scale effortlessly from small teams to enterprise organizations with millions of tickets.
Ready to Transform Your Support?
Join organizations worldwide delivered exceptional customer support with Central Tickets.